Floating Customer Service Representative

Loan Star Title Loans
6825 Us Highway 87 E SUITE B China Grove, TX 78263

Pay Range

$15 – $16 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

Schedule

Store Hours:

Full-Time in store position
Monday – Friday: 10:00 AM – 6:00 PM
Rotating Saturdays: 9:00 AM – 2:00 PM
✅ Never work on Sundays

About the Position

The Floating Customer Service Representative plays a critical role in ensuring exceptional customer experiences across multiple locations and departments within the organization. This position requires adaptability and a comprehensive understanding of various customer service protocols to effectively support different teams as needed. The representative will be responsible for addressing customer inquiries, resolving issues, and providing product or service information with professionalism and empathy. By floating between departments or locations, this role helps maintain consistent service quality and operational efficiency during peak times or staff shortages. Ultimately, the Floating Customer Service Representative contributes to customer satisfaction and loyalty by delivering timely and accurate assistance in a dynamic work environment.

Key Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

What We Offer

Competitive pay
6 paid holidays
Paid vacation
Paid on-the-job training
Full-time, stable work schedule
Career growth opportunities
Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanStar Title Loans

LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.

Floating customer service representative